Refund Policy

1. Overview of Our Payment System

When you submit a ticket booking inquiry through our website, you may be asked to upload a payment proof (such as a UPI transfer or bank transfer screenshot) to confirm your request with an authorized lottery agent. KL Mega Draw does not sell lottery tickets online or process payments directly as a merchant. Your payment is made to the authorized agent who fulfills your booking. The payment proof you submit helps us and the agent verify your transaction and coordinate ticket delivery.

2. Refund Eligibility

Refunds are considered only in the following situations:

• Duplicate payment: The same booking was paid for more than once by mistake.
• Service cancellation by the provider: The authorized agent or platform cancels your booking before fulfillment and no ticket is provided.
• Out-of-stock draws: Tickets for your selected draw are unavailable and cannot be procured, and an equivalent alternative was not agreed upon.
• Confirmed payment error: A verifiable technical or banking error caused an incorrect charge (e.g., a failed transaction that was still debited).

To be eligible, the refund request must be submitted within 7 days of the transaction, along with valid payment proof (transaction reference, date, and amount).

3. Refund Exclusions

Refunds will not be issued in the following cases:

• The draw has already taken place and the result has been published.
• The ticket was successfully purchased and delivered to you.
• The request is made after the 7-day eligibility window.
• Insufficient or unverifiable payment proof was provided.
• The claim relates to a non-winning ticket, prize amount, or lottery outcome — these are determined solely by the Government of Kerala and are outside our control.
• The booking was canceled due to a violation of our Terms of Service or fraudulent activity by the user.

4. Refund Processing Time

Approved refunds are typically processed within 7 to 14 business days from the date of approval. The exact timeframe depends on your original payment method and your banking partner. Refunds for UPI and wallet payments generally appear sooner, while bank transfers and card refunds may take the full processing period. You will receive an email notification once your refund has been initiated.

5. How Refunds Are Issued

Refunds are issued back to the original payment method used for the transaction wherever possible. If the original method is unavailable, an alternative such as a UPI refund or bank transfer may be arranged after verifying your identity. We do not process refunds in cash or to third-party accounts.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@keralalotterymegadraw.in with the subject line “Refund Request”.
2. Include your booking reference, full name, registered email and phone number.
3. Attach your payment proof (transaction ID, date, and amount).
4. Briefly explain the reason for the refund request.
5. Our support team will review your request and respond within 3 business days.

If your request is approved, we will confirm the refund amount and method. If additional information is required, we will contact you using the details you provided.

7. Disputes and Chargebacks

If you believe a transaction is incorrect or unauthorized, please contact us first at support@keralalotterymegadraw.in so we can resolve the matter promptly. Initiating a chargeback through your bank without first contacting our support team may delay the resolution process. We are committed to addressing all genuine disputes in good faith.

8. Cancellation by the User

If you wish to cancel a booking inquiry before a ticket has been purchased by the authorized agent, please notify us immediately. If the ticket has not yet been procured, we will attempt to cancel the booking and process any eligible refund. Once a ticket has been purchased on your behalf, cancellation and refund are no longer possible.

9. Limitation of Liability

KL Mega Draw acts solely as a facilitator for booking inquiries. Our liability for any refund is limited to the amount you paid for the specific booking in question. We are not liable for indirect or consequential losses, or for issues arising from the conduct of third parties, including authorized agents, payment processors, or the lottery department. For the avoidance of doubt, lottery outcomes and prize distributions are governed exclusively by the Government of Kerala.

10. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Refund Policy or a specific transaction, please contact our support team:

KL Mega Draw
Email: support@keralalotterymegadraw.in
Phone: +91 98743 85806
Address: At Gorky Bhavan, near Bakery Junction, Thiruvananthapuram, Kerala - 695033